Silken Atlántida Santa Cruz

Our stay had its ups and downs. Room was equiped with a small fridge that was a great plus. While the facilities like the jacuzzi, sauna, and mini-gym were a nice addition, their availability only until 21:30 felt too restrictive, especially since it left us with just an hour to use them after sunset. Extending the hours would make them more accessible. On the positive side, the breakfast hours from 7:00 to 10:00 were convenient and accommodating. Everything was good. However, the variety of breakfast options was somewhat limited, with little change in the offerings day-to-day. Towels were changed everyday. However cleanliness was an area of concern. The rooms were rarely vacuumed, and we noticed a significant amount of dust under the bed, which was disappointing. The parking situation was also problematic. The hotel's underground parking fee of 15 EUR per day felt unreasonable, especially since there were free parking options available nearby. If you plan to use it you will need activate this service at the reception. Fortunately, we managed to park outside (public parking are free in 2025) near the BP station throughout our stay. Lastly, one of the elevators was out of service, which caused long waiting times, particularly for those using on the top floor where the terrace, jacuzzi, sauna, and mini-gym were located. Overall, while there were some positives, the experience could be greatly improved with better maintenance, extended facility hours, and more reasonable parking price.

Conveniently situated in the business district of Santa Cruz, this location offers excellent motorway access. While the suite I stayed in didn’t include in-room coffee facilities, there’s a lovely communal area nearby stocked with fresh fruit and biscuits—a thoughtful touch. A parking spot is available for check-in, making arrival hassle-free, and there’s a car park nearby for longer stays. The surrounding area boasts several fantastic cafés serving delicious breakfasts, adding to the convenience and charm of this spot.

Everything was great: the location, the room, the facilities and the breakfast. I have no major complaints about anything.

It was a very nice stay at this hotel. Is a good location to explore Santa Cruz by walk, but it is good to have car. Nice room, large bed and the cleanest and softest towels I've seen and I travel often! I had included in the type of the room (club room) parking and coffee tea in the lobby. Breakfast was excelent, but cost 16 euro/person, when I booked the room it was not possible to choose with breakfast included. The parking was very important to us and it was included, otherwise it must pay 12 eur/day. Price is very good for the quality offered!

The location is exceptional. The hotel is close to literally anything you need or desire. The room and the bathroom have a nice and modern design. Also, I was impressed by the fact that the room and bathroom have been designed in a very smart manner (they were spacious, good looking and also useful). I liked the fact that the hairdryer was a qualitative one (not just a small, weak hairdryer that you usually get at hotels). The bathtub area was also very efficiently designed (even if you shower, the bathroom floor is not splashed with water). The AC was very effective and easy to use. The panoramic elevator is just awesome. Very good breakfast and nice staff. I enjoyed every moment there.